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What if my package gets lost?

April 2, 2022

We hope that you don’t experience this situation, and are confident that you have provided your supplier the correct addressing information. Both your local agent and the customer service staff of our eZHub will work diligently to locate your cargo. We will identify the chain of custody and do our best to retrieve your cargo. If, on the off chance that the cargo is truly lost, remember that we offer eZCare insurance to cover 150% of the value of your cargo.