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What if my package gets damaged?

April 2, 2022

If cargo being received in our eZHub is found damaged during screening, the cargo will be placed on hold, an exception email will automatically be sent to the main email of record, pictures of the damage will be taken, and a detailed email will be sent with this information to the local agent so they can get your instructions for handling.

If the damage is not present until you receive your cargo in-country, don’t worry – you have eZCare insurance. Contact your local agent immediately to work with you in establishing a claim.