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My item hasn’t arrived yet. Can you help?

April 2, 2022

Absolutely. There are several areas within the journey of your online order where we can assist. The first step is to track your package using your supplier-provided tracking number using our website here. If the package has been received at an eZHub, you will see the eZone unique airway bill number (AWB), and the status within our custody. If the package does not show up as received in our system, it is most likely that the cargo is still in the custody of the supplier’s courier. When this is the case, we recommend you check with that courier or your supplier for further information regarding the package.