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My item arrived damaged/missing parts. What do I do now?

April 2, 2022

Don’t worry! eZone has you covered with our eZCare insurance! We offer this insurance at the rate of $1.50 per $100 (or part thereof) of 150% of the invoice value of your package! While we hope that your package arrives intact, we ask that you always open and check your cargo upon delivery/pick-up just to make sure. It is best to immediately bring issues of damage or loss to the attention of your local agent and supplier. Your local agent will take possession of the package and will take clear pictures of the item and packaging, providing a description of the damage/loss for the claims process. Additionally, insurance must not have been declined, and must be paid on the shipment prior to claims initiation.