Timing and Authority for Return are key. Make sure your supplier has provided you any necessary return authorization (RA) code, and contact your local agent right away to inform them of the situation. If the package has not yet arrived in the eZHub, your account will be suspended to capture it. If the package has arrived in the eZHub, we will do our best to pull it and proceed with your instructions. Please note, unless provided with a pre-paid label/call-tag, you will be responsible for the return shipping costs. Please keep in mind that daily, at 2pm eZHub time, we start preparing cargo for flights. Once the cargo is manifested for a flight, removal of your package may be impossible.
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